Question 1

What are the access hours?

Accepted Answer

You'll have 24-hour access, 7 days a week, including holidays. Your personal access code allows entry at any time.

Question 2

How does security work?

Accepted Answer

Our facilities have 24h video surveillance, individual alarm system per box, and access controlled by personal code. Only you and authorized persons can access your box.

Question 3

Can I change box size?

Accepted Answer

Yes! You can switch to a larger or smaller box at any time, subject to availability. Just contact us and we'll handle the move at no additional cost.

Question 4

What is the minimum contract period?

Accepted Answer

The minimum period is 1 month. We don't require commitment - you can cancel at any time with 15 days notice.

Question 5

What payment methods do you accept?

Accepted Answer

The initial payment (deposit + pro-rata) is made by credit or debit card. Subsequent monthly payments are made automatically via SEPA direct debit.

Question 6

Do I need insurance?

Accepted Answer

We recommend having insurance for your belongings. Many home insurance policies already cover goods stored in self storage. We can also recommend partners with specific insurance.

Allstorage Damasceno Monteiro