Frequently Asked Questions

Self storage is a storage service where you rent a private and secure space to store your belongings. You have access to your box whenever you want, with complete privacy and security. It's a flexible solution for individuals and businesses that need extra space.

Anyone or any business can use it! Individuals who need extra space during moves, renovations or to store seasonal items. Businesses for document archive, stock, equipment or office furniture. Students, collectors, e-commerce - everyone is welcome.

Yes! All our units have 24-hour access, 7 days a week, 365 days a year. You receive a personal access code when you hire the service, allowing you to enter your box whenever you need, day or night.

You can store almost anything: furniture, appliances, documents, clothes, sports equipment, business stock, office supplies, collections, and much more. It's not allowed to store dangerous, flammable, perishable or illegal materials.

We don't offer direct transport service, but we can recommend trusted moving partners. Trolleys are available at every unit to take your belongings to your box.

Prices start from €63/month for the smallest boxes. To store the furniture from a one- or two-bedroom flat, we recommend a 4-6 m² box, available from €91/month. Use our space calculator for a personalised estimate.

Self storage has several advantages: 24/7 access, professional security with CCTV, insurance included, flexible contracts with no commitment, and the possibility to change size. A garage may be cheaper but has less security and long-term commitment.

Yes, many e-commerce clients use our boxes for stock. It's ideal because you have 24/7 access to prepare orders at any time, and you can increase or decrease space according to your business seasonality.

The minimum period is 1 month. There is no lock-in! After the first month, the contract renews automatically every month until you decide to leave: just give notice by the 20th to leave at the end of that month. You can rent for as long as you need.

Give us notice by the 20th of the month and the contract ends at the end of that month, with no penalties. You can tell us by phone or email.

The initial payment (deposit + pro-rata for the move-in month, plus next month's rent if you move in on or after the 12th) can be made by credit or debit card (Visa, Mastercard) or by bank transfer. Example: for a 1–3 m² box (from €68/month) in a 30-day month, moving in on the 5th means paying the deposit + 26 days of pro-rata; moving in on the 20th means the deposit + 11 days of pro-rata + next month's rent. Monthly payments after that are collected automatically by SEPA Direct Debit between the 26th and the last day of the month before the month they cover, so you need a European (SEPA) bank account.

Yes, a deposit equivalent to one month's rent is required. This deposit is returned at the end of the contract, after verification of the box and settlement of any outstanding amounts.

Yes! Self storage is a pure rental contract, exempt from VAT in Portugal. The price you see is the final price - no taxes or hidden costs.

Yes, you can pay several months in advance (quarterly, half-yearly or yearly) by contacting our team. Advance payments are made by card and carry no discount. You still need to provide the IBAN of a SEPA (European) bank account.

Absolutely! All our units have 24-hour CCTV surveillance, electronic access control with personal code, and well-lit facilities. Your safety is our priority.

Yes. Every box includes insurance, within the limits set out in the contract.

Only you have access to your box! Each box has an individual lock controlled by your personal access code. Not even our staff can access without your express authorization and presence.

Yes, you can authorize other people to access your box. Just contact us to add authorized users. Each authorized person will receive their own access code.

Our facilities comply with all fire safety standards, with smoke detectors, fire extinguishers and safety systems. In addition, every box includes insurance, within the limits set out in the contract.

Use our online space calculator for an estimate based on your items, or contact us. As a reference: 1-2m² for boxes and documents, 3-4m² for one bedroom, 5-8m² for a 1-2 bedroom apartment, 10-15m² for a complete house.

Yes, you can switch to a bigger or smaller box at any time, subject to availability. Just contact us. You move your own belongings.

Most of our boxes are between 2.5m and 3m high, allowing efficient vertical stacking. This means you can maximize space using shelves or stacking boxes.

Yes, you can rent as many boxes as you need. For larger needs, we also have warehouse spaces. Contact us for a personalized quote.

Prices vary by size and location: XS boxes (1-2 m²) from €63/month, small (3-4 m²) from €91/month, medium (5-8 m²) from €159/month and large (10-15 m²) from €235/month. Check each unit page for the prices of the boxes currently free.

For a two-bedroom apartment, we recommend a 6-8m² box. If you have a lot of large furniture (such as a corner sofa or a double bed), consider 8-10m². Tip: dismantle large furniture and use the height of the box (2.5-3m) by stacking boxes to make the most of the space.

For 20 standard archive boxes, a 1-2m² box is enough if you stack them up to the ceiling (2.5-3m high). If you need frequent access to the documents, consider a 3m² box so you have room to move around.

The process is 100% online: 1) Choose the unit and size, 2) Fill in your details, 3) Sign the contract digitally, 4) Make payment, 5) Receive the access code. You can start using the box immediately!

Of course! You can visit any of our units: contact us during customer service hours to arrange the visit. We can also help you choose the right space, free of charge.

No. Allstorage does not sell packing materials. You can buy cardboard boxes, tape and bubble wrap at a DIY or moving supplies store before bringing your belongings.

Our phone service operates Monday to Friday from 9am to 6pm, and Saturdays from 9am to 4pm. By email, we respond within 24 hours. Access to the boxes is 24 hours a day, 7 days a week.

We don't have a parcel reception service. However, you can coordinate deliveries in person, being present at the time of delivery to receive the items and place them in your box.

It is the online portal for Allstorage customers, available 24 hours a day. There you can check your contracts, invoices and outstanding payments, pay online, and see or change your box access code.

Click 'My Account' at the top of the website or open allstorage.pt/en/area-cliente/login. Enter the email and tax number (NIF) used in your contract and you will receive a verification code by email to sign in. No password is needed.

Check that you used the same email and tax number (NIF) as in your contract, and look in your spam folder. The code is valid for 10 minutes; if it expires, request a new one on the sign-in page. If you still don't receive it, call us on +351 911 130 172.

You can: see your details (name, email, phone, tax number and address); view your contracts and download the signed contract; see your invoices with their payment status and download them as PDF; see any outstanding amount and pay it online; and see, copy or change your box access code. To change your details or cancel your contract, contact our team.

In the Client Area, open the 'Invoices' tab. You will see the list of issued invoices with their payment status and can download each one as PDF. Any outstanding amount appears in the 'Overview' with a 'Regularize Now' button to pay online.

Your details are shown in the Client Area for reference only. To change your name, address, tax number or contacts, call us on +351 911 130 172 or email comercial@allstorage.pt and we will update them.

In the Client Area, open the 'Access Codes' tab. You can copy the code or use 'Change password' to generate a new one (at most once per hour per box); the new code is also sent to you by email. Never share the code with unauthorised people.

No. To cancel, let our team know by the 20th (+351 911 130 172 or comercial@allstorage.pt) and the contract ends at the end of that month, with no penalties. The box must be emptied by then.

There is no app, but the Client Area works in the browser on any device (computer, tablet or smartphone). On your phone you can add a shortcut to the home screen to open it like an app.

Check your spam or junk folder and add @allstorage.pt addresses to your trusted contacts. Also check in the Client Area that your registered email is correct; if it isn't, contact us to update it.